You can return/exchange the product within 14 days of delivery if the following criteria are met.
The hair has not been worn, damaged, or removed from the original packaging.
The product has not been opened or used.
How to Return a Product:
1) Email Jennyj@ibillustratedbeauty.com with the reasoning behind your need to return/exchange.
2) Once your return is approved, and we have received the product, we will:
3) Ib™ Hair Extensions by: Illustrated Beauty is not responsible for shipping costs for returns or exchanges.
4) There is a 10 % restocking fee for any returns and or exchanges.